Shipping policy

Shipping Policy

Thank you for shopping with Sassy Comforts. We currently ship orders within Canada.

Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

During promotions, holidays, or periods of high order volume, processing may take slightly longer.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your delivery address, package size, weight, and available shipping method.

Any applicable taxes will also be shown before you complete your purchase.

Estimated Delivery

Estimated delivery times within Canada are generally:

Standard Shipping: approximately 3–10 business days after processing.

Delivery times are estimates only and may vary depending on your location and the shipping carrier.

Remote or rural locations may require additional delivery time.

Order Tracking

When tracking is available, you will receive shipping confirmation and tracking information after your order has been dispatched.

Please allow time for the carrier’s tracking system to update.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost, Delayed or Missing Packages

Shipping carriers may occasionally experience delays that are outside our control.

If your tracking information shows unusual delays or your package appears to be missing, please contact us so we can assist you.

If a package is confirmed lost in transit, we will work with the shipping carrier and determine the appropriate replacement or refund.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include:

We will review the issue and arrange a replacement or refund when appropriate.

Returns

Shipping-related returns are also subject to our Return & Refund Policy.

If you have questions about shipping or delivery, please contact us through the contact information provided on:

sassycomforts.com

Sassy Comforts