Final Sale & Store Credit Policy

Last updated: September 27, 2026

All purchases from Sassy Comforts are considered final sale for change-of-mind, preference, sizing, colour, style, or other voluntary return reasons. We do not provide cash refunds simply because a customer no longer wants an item.

Change-of-Mind Purchases

If you decide that you no longer want an item after ordering or receiving it, Sassy Comforts is not required to accept a return, exchange it, or issue a cash refund.

At our discretion, after reviewing the circumstances, we may offer one of the following as a customer-service accommodation:

• Store credit toward another item;
• A discount code toward a replacement or different item; or
• Another reasonable resolution agreed to by Sassy Comforts.

Any discretionary store credit or discount has no cash value and cannot be exchanged for cash, except where required by law.

Damaged, Defective, Incorrect or Misdescribed Items

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered or described, please contact us as soon as possible at sassycomforts514@gmail.com.

To review the claim, we may reasonably require:

• Your order number;
• Clear photos of the item showing the issue;
• Photos of the shipping package and label when the issue involves delivery damage or the wrong item;
• A short video when a photo cannot reasonably demonstrate the problem; and
• A brief explanation of the issue.

Please do not discard the item or packaging until we confirm that it is no longer needed for the claim.

After review, Sassy Comforts may provide an appropriate remedy such as repair, replacement, exchange, store credit, or refund where required or permitted by applicable law.

Products That Cannot Be Resold

For hygiene and safety reasons, opened or used supplements, gummies, capsules, powders, ingestible products, personal-use goods, and other items that cannot safely be resold are final sale unless there is a defect, error, or other situation where applicable law provides a remedy.

Order Cancellations

Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after an order has been submitted to a supplier, processed, or shipped. If Sassy Comforts cancels an order after payment has been collected, any amount that must be returned will be handled in accordance with applicable law and the payment provider's rules.

Shipping Charges

Original shipping charges are non-refundable for voluntary change-of-mind requests. Additional shipping or return-shipping costs may apply to discretionary exchanges or store-credit arrangements. This does not limit any shipping-related remedy required by applicable law.

Consumer Rights

This policy does not remove or restrict rights that cannot legally be waived. Products sold to consumers in Quebec remain subject to applicable legal warranties, including requirements that goods be fit for their intended use, have a reasonable lifetime, be free of hidden defects, and conform to their description and representations.

Where applicable law requires a repair, exchange, refund, cancellation, or other remedy, Sassy Comforts will provide the remedy required by law notwithstanding the general final-sale terms above.

Contact

For an order issue, contact sassycomforts514@gmail.com and include your order number and supporting photos or video where reasonably possible.